---
title: Why Patient Financial Services Is Your Best Early-Warning System
description: In this episode of RCM Reframed, host Shawn Gretz, President, Sales and Marketing for GetixHealth, and Essentia Health Patient Financial Services Director Amanda Hines delve into patient financial services and how early issues can surface downstream and the importance of strong onboarding. They also discuss artificial intelligence in PFS, why new regulations are more than just a policy memo, the power of collaborating with peer health systems to create strong operational cases, and more!
---

[RCM ReFramed Podcast](https://insights.getixhealth.com/podcast)

# [Why Patient Financial Services Is Your Best Early-Warning System](https://insights.getixhealth.com/podcast/why-patient-financial-services-is-your-best-early-warning-system)

 Written by [Alex Oey](https://insights.getixhealth.com/podcast/author/alex-oey) | Sep 2, 2026, 4:59:59 AM

 

In this episode of RCM Reframed, host Shawn Gretz, President, Sales and Marketing at Getixhealth chats with Sergio Quiej, Patient Financial Services Support Manager at Adventist Health and Vice President of the HFMA Lone Star chapter, about reframing denial management as a clinical partnership discipline rather than a back-office analytics function. They also discuss how knowledge transfer, HFMA involvement, and a community-as-customer mindset scale gains across teams.

##### Key Topics Covered

- Root-cause OR observation for authorization denials
- Real-time variance capture from circulating nurse to RCM
- Building the business case for clinical FTEs using preserved write-offs

[View full post](https://insights.getixhealth.com/podcast/why-patient-financial-services-is-your-best-early-warning-system)

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