GetixHealth Recognized for Customer Experience Excellence with 2025 Webex Customer Award

Winning the Customer Experience Extraordinaire category reflects our commitment to innovation in healthcare revenue cycle management

[San Diego, CA – October 2025] – We're excited to share that GetixHealth has been named a winner of the 2025 Webex Customer Awards in the Customer Experience Extraordinaire category. The award was presented at WebexOne 2025, Cisco's annual AI event, held in San Diego.

This recognition celebrates organizations that are transforming customer and employee experiences through innovation, technology, and operational excellence. For GetixHealth, it represents our ongoing commitment to delivering exceptional results for healthcare providers while enhancing the patient financial experience.

Why Customer Experience Matters in Healthcare RCM

In healthcare revenue cycle management, customer experience isn't a luxury—it's a necessity. Patients navigating financial responsibilities, healthcare providers managing complex billing processes, and our own team members working to deliver solutions all depend on seamless, efficient, and compassionate interactions.

At GetixHealth, we understand that behind every claim, every payment, and every interaction is a person who deserves respect, clarity, and support.

The Power of Partnership and Technology

Our partnership with Webex by Cisco has been instrumental in elevating our capabilities. By leveraging AI-powered collaboration solutions, we've been able to:

• Enhance Patient Interactions – Streamlined communication channels and automated processes reduce friction and improve satisfaction
• Empower Our Team – Advanced AI tools and analytics enable our 2,000+ team members to work more efficiently across our U.S. and India offices
• Drive Better Outcomes – Real-time collaboration and data-driven insights help healthcare providers improve their cash conversion cycles and reduce administrative burden
• Scale Innovation – Cloud-based solutions allow us to adapt quickly to changing industry needs and regulatory requirements

"Our clients rely on us more than ever to help them deliver an extraordinary customer experience and strengthen their revenue cycle performance," said Kevin Lonergan, CEO of GetixHealth. "This recognition is a testament to the dedication of our team, the strength of our partnership with Cisco, and our investment in world-class technology."

The Webex Customer Awards selection process is rigorous. A panel of Cisco executives reviewed entries using multiple criteria, including:

• Quantifiable metrics and measurable results
• Out-of-the-box thinking and innovation
• Ability to address customer and partner needs
• Demonstration of resilience and adaptability

This award isn't just about celebrating past achievements—it's about committing to future innovation. As we continue our journey, we're focused on:

• Expanding AI Capabilities – Leveraging machine learning and predictive analytics to anticipate client needs
• Deepening Automation – Reducing manual processes to free our team for high-value interactions
• Enhancing Analytics – Providing clients with actionable insights that drive strategic decisions
• Strengthening Partnerships – Collaborating with technology leaders to stay at the forefront of innovation

As Aruna Ravichandran, Webex SVP and Chief Marketing Officer, noted: "The Webex Customer Awards celebrate organizations who are truly making a difference for their employees and customers. We are proud to celebrate leaders who continually push boundaries, raise the bar for the entire industry, and demonstrate remarkable resilience and adaptability in the face of constant change."

We're honored to be counted among those leaders.

This recognition belongs to our entire GetixHealth family:

• To our team – Your dedication, expertise, and commitment to excellence make everything we do possible.
• To our clients – Thank you for trusting us with your revenue cycle needs and partnering with us to transform healthcare financial management.
• To Cisco Webex – Thank you for recognizing our work and providing the technology platform that empowers our success.
• To our industry – We're proud to contribute to the evolution of healthcare RCM and look forward to continued innovation together.

For more information about GetixHealth's award and our innovative approach to revenue cycle management, read our full press release here.

To learn how GetixHealth can help your healthcare organization improve revenue cycle performance and enhance customer experience, contact us here.

About GetixHealth

GetixHealth provides leading revenue cycle management solutions to healthcare providers. Headquartered in Sugar Land, Texas, GetixHealth offers a comprehensive suite of solutions, including patient responsibility management, eligibility and enrollment, third-party claims resolution, patient access, and insurance billing. With over 2,000 employees across the United States and India, and five decades of experience, GetixHealth combines technology excellence with healthcare RCM expertise to deliver measurable results for clients.