Beyond Bots: What Rev Cycle Leaders Need to Rethink About AI

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In this episode of RCM Reframed, host Shawn Gretz, President, Sales and Marketing for GetixHealth, and Michael Laukaitis, Director of Revenue Cycle Analytics, Accounting, and Quality Assurance at UT Southwestern Medical Center, sit down to discuss challenges in revenue cycle, AI, automation, and the future of RCM.

Shawn guides the discussion through various topics, including what is changing most in revenue cycle to the hidden inefficiencies within everyday operations, and the assumptions leaders need to challenge, to how automation and AI can improve workflows, prioritization, and team performance. Join Shawn and Michael as they explore what revenue cycle leaders need to rethink as they build smarter, more connected operating models for the future.

Key Topics Covered

How payers have already harnessed AI and how to level the playing field
Why your SOP is more than a compliance checkbox or a training relic
Ways to reduce the AI adaption pain-point
Where automation and AI has a real impact revenue cycle
How connected data, workflows, and people drive transformation

Meet The Speakers

Michael Laukaitis

Director of Revenue Cycle Analytics, Accounting and Quality Assurance

Michael Laukaitis is a healthcare technology and revenue cycle leader with over 20 years of experience driving innovation at the intersection of analytics, automation, and operations. As Director of Revenue Cycle Technology & Intelligence at UT Southwestern Medical Center, he leads high-performing teams across analytics, quality assurance, training, and intelligent automation.Michael specializes in transforming complex revenue cycle challenges into scalable, data-drivensolutions, leveraging SQL, RPA, and agentic AI to improve financial performance and operationalefficiency. He has built and scaled teams from the ground up, developed enterprise-level automation programs, and is recognized nationally for advancing AI in healthcare revenue cycle management.A frequent speaker and collaborator, Michael is known for bridging technical expertise with business strategy, helping organizations move from reactive processes to proactive, intelligent operations

Shawn Gretz

President of Sales and Marketing

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