RCM ReFramed Podcast

Beyond Bots: What Rev Cycle Leaders Need to Rethink About AI

Written by Alex Oey | May 29, 2026 2:45:00 PM

 

 In this episode of RCM Reframed, host Shawn Gretz, President, Sales and Marketing for GetixHealth, and Michael Laukaitis, Director of Revenue Cycle Analytics, Accounting, and Quality Assurance at UT Southwestern Medical Center, sit down to discuss challenges in revenue cycle, AI, automation, and the future of RCM.

Shawn guides the discussion through various topics, including what is changing most in revenue cycle to the hidden inefficiencies within everyday operations, and the assumptions leaders need to challenge, to how automation and AI can improve workflows, prioritization, and team performance. Join Shawn and Michael as they explore what revenue cycle leaders need to rethink as they build smarter, more connected operating models for the future.


Key Topics Covered

  • How payers have already harnessed AI and how to level the playing field
  • Why your SOP is more than a compliance checkbox or a training relic
  • Ways to reduce the AI adaption pain-point
  • Where automation and AI has a real impact revenue cycle
  • How connected data, workflows, and people drive transformation