In this podcast, Cheryl speaks with Laura Robbins, Chief Compliance Officer and Chief Operating Officer at Advocatia, about the recent legislative focus on expanding financial assistance programs in healthcare. They explore the motivations behind this push, common themes in state laws, and the challenges providers face in implementing these programs. Laura provides insights on presumptive eligibility screening, patient engagement, and industry best practices for workflows related to financial assistance. She underscores the importance of partnering with trusted providers who offer scalable technology solutions while maintaining a multi-channel approach to
accommodate diverse patient preferences

Key Topics Covered

• The growing legislative push for financial assistance and charity care programs in response to rising healthcare costs and
  medical debt
• Common state law requirements, such as screening patients for assistance programs at the earliest convenient point
• Challenges providers face in keeping up with new laws, including staffing shortages and the need for scalable, flexible solutions